An HyperSource product
AI Kebao
AI customer service from HyperSource. AI answers first, human agents step in when needed, and every customer gets a follow-up. Inquiries from many channels flow into one service engine.
Common pain points
High inquiry volume makes human support costly
No replies at night or on holidays, so customers drift away
Inconsistent answers, and no way to trace why a wrong answer was given
Key features
Sign up and start, with no hardware to buy. Knowledge base, human agents and customer follow-up all live in one dashboard.
AI answers
Checks FAQs and documents before answering, and cites its sources. If figures, prices or links don't match, it rewrites the answer. Questions your materials don't cover go to a human agent.
Knowledge base
Exact FAQ matches come first, with document search as backup. When a question is answered poorly, add one FAQ entry and it takes effect right away.
Human agents
Handoffs carry over what the AI has already clarified. Supports skill groups, shift scheduling and timeout escalation. Returning visitors are routed to the same agent.
Customer management
Every inquiry creates a customer record, with profiles, sales opportunities, a shared lead pool and follow-up reminders, so no inquiry is lost when the chat ends.
Smart callbacks
AI phone callbacks for offline messages, in batches, answering from the same knowledge base. Transfers to a human agent when the customer asks.
Notifications
Notify customers with approved SMS and email templates, with do-not-disturb and deduplication. Notifications only, no bulk marketing.
How it works
- 01
Sign up
Sign up and create a site for free. Website integration takes about 3 minutes.
- 02
Add knowledge
Import FAQs and documents, and choose the channels to connect.
- 03
AI answers first
When visitors ask, AI answers from your materials and cites its sources.
- 04
Agents take over
When the AI is unsure or information is missing, the chat moves to the agent queue.
- 05
Ongoing follow-up
Inquiries are logged automatically for callbacks, notifications and opportunity follow-up.
Supported channels
Apart from the website widget and WeChat Official Account, most channels require a real account for joint testing before activation. E-commerce stores must first complete the platform's official authorization.
- Your own channels
- Website widget, app (one-script integration)
- WeChat Official Account, WeCom, WeChat Customer Service, WeChat Store
- E-commerce
- Pinduoduo, Douyin, Kuaishou
- Workplace collaboration
- DingTalk, Feishu (Lark)
- Other
- Alipay Life Account
- International
- WhatsApp, LINE, Telegram, Messenger
- Open interfaces
- Open API, MCP, signed webhooks
Plans and pricing
| Plan | Monthly | Annual | What's included |
|---|---|---|---|
| First month free | CNY 0 | — | 1 million AI tokens, 1 seat, Professional features available to try |
| Basic | CNY 100 | CNY 999 | 1 million tokens/month, 1 seat; AI answers, knowledge base, website and WeChat Official Account, human agents |
| Professional | CNY 299 | CNY 2,990 | 5 million tokens/month, 3 seats, 2 sites; all channels, automation, opportunity marketing, open API |
| Enterprise | CNY 1,000 | CNY 10,000 | 20 million tokens/month, 10 seats, unlimited sites; data scoping, audit trail, regional access control |
Seats, sites and tokens can be added as needed. If you don't renew after the first month, chat keeps working but the AI answers from FAQs only; full answers resume when you renew. Prices on the AI Kebao website prevail. See AI Kebao website.
Deployment
AI Kebao is an online service: no hardware to buy, just sign up and start. Source code and self-hosting are not offered. For a dedicated enterprise deployment, contact a consultant for an assessment.
FAQ
What if the AI gives a wrong answer?
Every answer logs the materials used and a confidence level. Poorly answered questions are flagged as knowledge gaps and fixed once you add materials. Questions your materials don't cover go straight to a human agent.
Who owns the data?
Your knowledge base, chat history and customer data belong to you. You can export or delete them at any time.
What happens if I don't pay after the free month?
Chat keeps working, but the AI answers from FAQs only. Your data is kept, and full answers resume when you renew.
Can it be deployed privately?
The standard service is online, and source code is not provided. For a dedicated enterprise deployment, contact a consultant for an assessment.
Other use cases
Get started with AI Kebao
Tell us your channels and inquiry volume, and a consultant will help you pick a plan, set up the knowledge base and connect channels.
- leo@hs.com.cn
- 24/7 technical support